10 Incontestable Truths of Training and Development

“When you invest a dollar in a person, you get $10 back.
When you invest a dollar in a machine, you get $2 back.”

– Clay Mathile (Source: http://www.flyernews.com)

1.  People ARE your most valuable asset.  This is reality, not an empty cliché.  It’s time for more organizations to walk their talk.

“Let us cultivate our garden.” ― Voltaire

2.  People need maintenance and upgrades even more than machines do.  Retraining is maintenance.  Training is an upgrade.  Development is the next generation model.

“If you bought a million dollar machine,
would you use it continuously without inspections,
maintenance and upgrades?  Of course no
Do you care as much about the upkeep of your people?”

3.  Training is NOT for everyone.  Only invest in the employees you intend to keep.  By the way, what about yourself!

“Floss only the teeth you want to keep.” ― Zig Ziglar

“A staff can be no better than the man it serves.” ―David Halberstam

4.  Development is NOT an event.  It’s a continuous, lifelong process, necessary for the health of both the organization and individual.

“No matter how good you get you can always get better,
and that’s the exciting part.”
― Tiger Woods

5.  The outcome of development is change.  Define your change objectives and inspect the results.

“When you reread a classic, you do not see more in the book than you did before;
you see more in you than there w
as before.” ― Cliff Fadiman

6.  Development is an investment, NOT an expense. Paying expenses keeps the doors open.  Investing opens new doors. Investments are for organizations that expect to be around for the long haul. In fact, investments make the long haul feasible.

“If you think education is expensive, try ignorance.” ― Derek Bok

7.  Training is a risk/reward proposition.  Like financial investments, the greater the risks, the higher the potential return.  Choosing the right training programs, the right participants and the right service provider reduces the risks AND increases the dividends.

“Necessity is the mother of ‘taking chances’” ― Mark Twain

8.  Development, like all planned change, is strategic.  Strategic thinkers do not put the training budget in the discretionary spending column. When organizational strategy is being discussed, smart thinkers give the training director a seat at the table.

“Change before you have to.” ― Jack Welch

“If you do not change, you can become extinct!” ―Spencer Johnson

9.  Training builds morale.  Investing in people demonstrates they have a future with the organization. To build a team of loyal, fully engaged, high achievers, hire the right people then invest in their development regularly.

“The mind is not a vessel to be filled, but a fire to be kindled.” ― Plutarch

10. The organization must lead if relevant development is to occur.  Use your influence to leverage the change your organization needs.

“Which came first: the change-ready company
or the change-ready employee?”
― Lorii Myers



Daily Quotes 8/29

Some of the quotes I’ve selected recently have been quite long.  Length was not the objective. The message simply resonated with me. To make it up to those who like pithy phrases, this post is for you. Each phrase is meaningful and short ( ten words or less thanks in part to contractions and hyphenated words) making it highly quotable.   Try memorizing one or two of these. Then, see what happens when you cleverly slip one into your conversation, especially if it’s one of the Latin phrases.   😉

“Semper fidelis” — U.S. Marine Corp motto meaning “Always Faithful”

“Be prepared.” — Boy Scouts motto

“Jesus wept.” — Bible, John 11:35, shortest verse in the Bible

“Inches make champions.”
–- Vince Lombardi

“Underpromise and overachieve.” -– Tom Peters

“Never give up.” — Winston Churchill

“Action conquers fear.” — Pete Zarlenga

“Facta, non verba” — Deeds, not words

“Fear clogs; faith liberates.”
— Elbert Hubbard

“Facts are stubborn things.” — Ronald Reagan

“Lead from the front.” — Audie Murphy

“Gloria in excelsis Deo” — Phrase in Christian hymn meaning “Glory to God in the Highest”

“What gets measured gets done.”
-– Peter Drucker

“Your attitude determines your altitude!” –- Denis Waitley

“Laughter is an instant vacation.” — Milton Berle

“Perpetual optimism is a force multiplier.”
— Colin Powell

“Perplexity is the beginning of knowledge.” — Kahlil Gibran

“For fast-acting relief try slowing down.” — Lily Tomlin

“You may delay, but time will not.”
— Benjamin Franklin

“Do something wonderful; people may imitate it.” — Albert Schweitzer

“One tequila, two tequila, three tequila, floor.” — George Carlin

“Laughter is the shortest distance between two people.”
— Victor Borge

“Leadership and learning are indispensable to each other.” — John F. Kennedy

“On the one hand, we’ll never experience childbirth.” — Bruce Willis (On the difference between men and women)

“On the other hand, you have different fingers.” — Steven Wright

“‘No’ puts distance between you and the wrong influence.”
— Jim Rohn

“Achieving life is not the equivalent of avoiding death.” — Ayn Rand

“There is no distinctly American criminal class – except Congress.” — Mark Twain

“Believe and act as if it were impossible to fail.”
— Charles F. Kettering

“Honesty is the first chapter in the book of wisdom.” — Thomas Jefferson

“Either this man is dead or my watch has stopped.” — Groucho Marx

God bless,

— CC

First Anniversary Reflections

On the first-year anniversary of my blog I offer heart-felt thanks to YOU for visiting “Clancy’s Quotes.” As I prepare this anniversary issue, together we are closing in on 12,000 page views, which averages out to be 1,000 views per month, 230 views per week, and 33 views per day. I realize that the numbers would increase dramatically if I pandered to the culture with crude humor, naked pictures, and stories about the celebrity du jour. Rest assured that won’t happen on this site.

Occasionally some of you will write to share how a particular quote has touched your soul or was especially timely. While I appreciate it, it’s important for me to remember and acknowledge that the quotations were invented by others. As for the timing, that is either a matter of chance or God’s choice. So, except for the connecting thoughts, I’m just the delivery boy.

Speaking of  deliverers, isn’t it strange how delivering pizza is considered a humble occupation whereas delivering the news is exalted? Delivering people to their destination in a bus is less glamorous than doing the same by airplane. Personally, I appreciate “Matt the pizza delivery man” much more than Katie Couric the news delivery lady (no offense intended).

“The society which scorns excellence in plumbing as a humble activity and tolerates shoddiness in philosophy because it is an exalted activity will have neither good plumbing nor good philosophy…neither its pipes nor its theories will hold water.”
— John W. Gardner (1912-2002), president of the Carnegie Corporation.

Humility is a virtue, a very confusing and highly challenging virtue to say the least. I would say that having pride in what we truly accomplish is healthy and is not contradictory to humility. Pride motivates us to continue serving others and improving ourselves.

“You shouldn’t gloat about anything you’ve done; you ought to keep going and find something better to do.”
— David Packard (1912-1996), co-founder of Hewlett-Packard.

Pride gets in the way of humility when we desire credit for more than we deserve and turns ugly when it graduates into grandstanding for that credit.

Some people are born on third base and go through life thinking they hit a triple.
— Barry Switzer (1937- ), American football coach.

“What kills a skunk is the publicity it gives itself.”
— Abraham Lincoln (1809-1865), 16th U.S. President.

Taking credit for God-given talents is wrong. Taking credit for the contributions of others is, too. Both are acts of theft.

“Too many people overvalue what they are not and undervalue what they are.”
— Malcolm S. Forbes (1919-1990), publisher of Forbes Magazine.

“Humility is to make a right estimate of one’s self.”
— Charles Haddon Spurgeon (1834-1892), British Reformed Baptist preacher.

Humility is graciously accepting unsolicited praise for one’s accomplishments AND deflecting the appropriate amount of credit toward those who also played a role. Humility is about quietly doing one’s business and enjoying the results whether anyone notices or not.

“A man wrapped up in himself makes a very small bundle.”
— Benjamin Franklin (1706-1790), A Founding Father of the U.S.

Back to the quotes. I sometimes imagine becoming a prolific writer of Twain-like memorable and pithy phrases . I once envisioned Mark Twain suddenly standing up in a room full of people with his fist raised to proclaim, “Always do right. This will gratify some people and astonish the rest.” As the oohs and ahs filled the room, he smiled and sat down again. Moments later he arose again to make another proclamation: “Be careful about reading health books. You may die of a misprint.” He bowed to the laughter and applause and sat down again. Hopefully this ridiculous mind video drives home the point that the 208 Mark Twain quotes at http://www.brainyquote.com are really just tiny excerpts isolated from a huge body of work.   Except maybe for Steven Wright, no one sits around thinking up quotes.

“I’m writing an unauthorized autobiography.”
— Steven Wright (1955- ), American comedian, actor, writer.

“If one synchronized swimmer drowns, do all the rest have to drown too?”
— Steven Wright (1955- ), American comedian, actor, writer.

On those rare occasions, when I accidentally think up something that borders on the profound (at least in my own mind) generally no one is around to share it with. This is probably a good thing. Embarrassment comes easily to rookies. Then again, we can only imagine the stupid or bland things Samuel Clemens said or wrote before he became Mark Twain.

The truth is, I am most effective as a delivery boy of other people’s great ideas. You know what? I’m okay with that. Your comments are proof that this approach has value. And as long as something has value it is worth doing and doing well. So, I will continue my best effort to seek out and deliver inspirational and thought-provoking words. And I’ll keep writing for the joy of it whether or not BrainyQuote adds me to their database.

God bless,

— CC

(1809-1865), 16th U.S. President.