Quotes 4/14/2014

Here’s a lesson most people need to hear more often.  We get
to know people only when we stop talking and start listening.
When a person talks, others can learn what matters to him.
When both parties know what matters to the other, they have
a chance to establish a relationship.  This is true in families, in
social settings, at work, and every interpersonal engagement.

What makes this work?  It’s really simple…

“People want to be heard.
Your questions give them a voice.”

To become a great builder of relationships, master the arts of
asking great questions and listening with empathy.  Questions
are an invitation into the minds, hearts and souls of others.
Ears are the gateway to understanding.  Together they forge a
pathway of trust that builds relationships.